How the start to a new year can pave the way for future success.
The tinsel is down, the frantic Christmas queues have vanished, and the shop floor feels a little quieter than it did two weeks ago. For many farm shops, butchers, and delis, January can feel like a bit of a "hangover" month.
But here is the secret: January is actually the most strategic time of the year to launch a loyalty scheme.
While trade might be a bit slower, your opportunity to secure your customers’ habits for the rest of the year has never been higher. Here is why you should stop seeing the January lull as a downside and start seeing it as your launchpad.
During the December rush, you barely have time to breathe, let alone train staff on a new digital system or explain a points structure to a customer.
January gives you the gift of time. * Staff Training: You can properly brief your team so they feel confident pitching the scheme.
After the excess of the holidays, many shoppers are tightening their belts. This makes them hyper-aware of where they spend their money.
By launching a loyalty scheme now, you aren't just "selling"; you’re helping. Whether it’s a “Buy 10 packs of sausages, get the 11th free” at the butchers or a points-based discount at the deli, you are giving them a practical reason to choose you over the local supermarket.
In the food industry, January and February are often the toughest months for footfall. A loyalty scheme acts as an "anchor."
If a customer knows they are only two stamps away from a free block of premium cheddar or a local preserve, they are far more likely to make that extra trip to your shop rather than grabbing a generic alternative during their weekly supermarket run.
People are currently rewriting their routines. They are deciding where to buy their fresh veg, which butcher they trust for quality protein, and where to treat themselves on a Friday afternoon.
If you capture their data and reward their loyalty now, you embed your business into their "new year" lifestyle. By the time the busy spring season hits, these shoppers will already be seasoned regulars.
Building a community around your business takes time. If you start in January, you'll have a robust database of loyal customers by the time Easter and the summer BBQ season roll around. You won’t just be hoping for customers; you’ll be invited into their kitchens all year long.
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David Seville
Senior Business Development Manager
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